Privacy Policy

1. Introduction

At SWIX Cloud, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud storage service.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us:

• Account information (name, email address, password)
• Payment information (processed securely through our payment provider)
• Profile information and preferences
• Communications with our support team

2.2 File Content

We store the files you upload to our Service. Your files are encrypted and stored securely in our infrastructure. We do not access, view, or analyze your file content except when required for technical support or legal compliance.

2.3 Usage Information

We automatically collect certain information about your use of the Service:

• Device information (IP address, browser type, operating system)
• Usage patterns (features used, files accessed, storage usage)
• Log data (access times, errors, performance metrics)

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send technical notices, updates, and security alerts
• Respond to your comments and questions
• Analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

4. Data Security

We implement comprehensive security measures to protect your data:

• End-to-end encryption for file storage and transmission
• Secure authentication and password hashing
• Regular security audits and updates
• Access controls and monitoring
• Secure data centers with physical security measures

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in these circumstances:

• With your consent: When you explicitly authorize us to share information
• Service providers: Third-party vendors who help us operate the Service (payment processors, hosting providers)
• Legal requirements: When required by law, court order, or government request
• Business transfers: In connection with a merger, acquisition, or sale of assets
• Protection: To protect the rights, property, or safety of SWIX Cloud, our users, or others

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. When you delete your account, we delete your data within 30 days, except where we must retain information for legal or regulatory purposes.

7. Your Rights and Choices

You have the following rights regarding your data:

• Access: Request a copy of your personal information
• Correction: Update or correct your information
• Deletion: Request deletion of your account and data
• Export: Download your files at any time
• Opt-out: Unsubscribe from marketing communications

8. Cookies and Tracking

We use cookies and similar technologies to maintain sessions, remember preferences, and analyze usage. You can control cookies through your browser settings, but some features may not work properly if cookies are disabled.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this policy.

10. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on our Service. Your continued use after changes indicates acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: privacy@swixcloud.com
We will respond to your inquiry within 30 days.